Important Delivery Information
Prescription Orders
Prescription orders must be approved before they can be shipped. Please note that express delivery will only be available after the prescriber approves the item. It usually takes a few hours, but it can take up to 72 hours after placing your order.
Delivery Requirements
Prescription items must be shipped signed for or guaranteed to express delivery. Customer services cannot expedite your order so that the prescriber can review it.
Address Responsibility
Please note that for incorrect delivery address details entered, we are not responsible and a re-shipping fee will be applied. Also, if you have missed multiple re-delivery attempts and the item is returned to us, we will have to re-charge you postage to re-ship the item back out to you.
Delivery Terms & Conditions
*Please note: Estimated delivery times include processing time at the warehouse and are calculated from the date the order is placed. During exceptionally busy periods, processing times may be longer and delivery times can be affected by adverse weather conditions. Delivery estimates exclude Bank Holidays, public holidays and weekends. Please check Royal Mail for potential delivery delays in their network. Additional delivery terms apply, please see below for full terms.
Delivery Options & Pricing
Royal Mail Tracked 48
Standard DeliveryRoyal Mail Tracked 24
Express DeliveryRoyal Mail Tracked 24
Heavy Items (Over 2kg)Royal Mail Tracked 48
Heavy Items (Over 2kg)| Service | Price | Details |
|---|---|---|
Royal Mail Tracked 48Standard Delivery |
£3.95 |
Estimated delivery within 4-5 working days. Delays
may occur due to increased volume with couriers.
|
Royal Mail Tracked 24Express Delivery |
£4.95 |
Estimated delivery within 1-2 working days. Delays
may occur due to increased volume with couriers.
|
Royal Mail Tracked 24Heavy Items (Over 2kg) |
£5.95 |
For items that weigh 2kg or more will be charged as heavy weighted
items. This includes high value items.
Estimated delivery within 1-2 working days. Delays
may occur due to increased volumes with couriers.
|
Royal Mail Tracked 48Heavy Items (Over 2kg) |
£4.95 |
For items that weigh 2kg or more will be charged as heavy weighted
items. This includes high value items.
Estimated delivery within 4-5 working days. Delays
may occur due to increased volumes with couriers.
|
Need Help?
If you have any questions about your delivery, please contact our customer service team.
Contact Support